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Web Security

Security Upgrade

Security Upgrade
The more stringent guidelines issued by our regulator, National Credit Union Administration, for setting up passwords in HomeBranch Internet Banking are now in effect.

The specific criteria for setting up your password are:
  1. a minimum of 6 characters
  2. a maximum of 10 characters
  3. 1 of the characters must be numeric
  4. 1 must be lower case
  5. 1 must be upper case
  6. 1 must be a special character (e.g. #,$,*,etc.)
Changing the password will be optional for existing HomeBranch users until they choose to make the change. All new HomeBranch applicants are required to set their password up using the new guidelines.

This additional layer of security will strengthen the overall security of our internet accessible accounts.

Internet Privacy Policy

HealthNet FCU uses the same principles and standards for your protection with our online services and web site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we will strive to provide the most up-to-date safeguards to secure the information we collect online. When you apply online for services or enroll in online banking, you provide personal information that is necessary for us to process your application. To ensure that your application remains confidential, the information is sent to us in a secured manner.

HealthNet FCU may preserve the content of your email, your email address and our response so that we can efficiently handle any follow-up questions you may have and to meet legal and regulatory requirements. We may occasionally contact you at your email address to inform you of potential benefits and services. HealthNet FCU will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via email.


HealthNet Federal Credit Union wants to ensure the online protection of your personal and account information. Please note:
  • HealthNet Federal Credit Union will not ask you to submit personal or Account information via email.
  • For your protection, any email sent from HealthNet Federal Credit Union including member service emails or email alerts will require that you successfully login to our Home Branch website before entering any personal information.
  • If you ever receive an email appearing to be from HealthNet Federal Credit Union that asks for personal information such as your Account Number or Social Security Number, do not respond to the email. Please notify us immediately at 901-226-1111.

Responding to Email and Internet-Related Fraudulent Schemes

The number on rule…don’t respond! Call or contact HealthNet Federal Credit Union and let us know of the unusual email.


You may have received requests to update information at two sham Web sites. One appears as if it is from CUNA and the other appears to be from NCUA. The links in the emails will take you to Web sites that look like those of Credit Union National Association and National Credit Union Association.

The fake Web sites ( and have been reported as web forgeries and, in some cases, may be blocked based on the security preferences of the user's computer. However, unprotected computers may allow users to enter the sites.

These web forgeries are designed to trick users into revealing personal or financial information by imitating sources they may trust. Entering any information on this web page may result in identity theft or other fraud. Please be cautious when receiving email messages from unknown sources.

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Questions or comments? Contact us at 901-226-1111 or 1-800-747-2148 or by e-mail.
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